Complaints

For claims regarding defects or deliveries that have not arrived, please contact info@kockumsjernverk.se. If the package is damaged upon arrival, we recommend that you make a note that you have received a damaged package when signing the shipment. When contacting Kockums Jernverk, please attach images of the product and the packaging for us to handle your complaint. After that an agreement is made regarding how to return and the repayment should be handled.

Return address:
Kockums Jernverk AB
Stansgatan 2
SE-334 32 Anderstorp
Sweden

INFORMATION ABOUT COMPLAINTS
The European Commission’s online complaints portal can be used to submit a complaint. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: info@kockumsjernverk.se

Products purchased from external dealers to Kockums Jernverk

If you have purchased a product from an external dealer to Kockums Jernverk we ask you to contact the dealer direct. 

Right of withdrawal

You have the right to cancel your purchase within 30 days without explanation. The right of withdrawal lapses 30 days after receipt of the goods. To use your right of withdrawal, you must contact info@kockumsjernverk.se and inform us that you wish to withdraw. You can not simply choose not to receive/sign for the package upon delivery.

If you wish to cancel your purchase, you must return the product to us no later than 14 days from the date on which you informed us of your wish to withdraw. For full refund the product must be unused, intact and in its original carton. When returning, the buyer pays the shipping cost and is responsible for the product until it is received in our warehouse in Anderstorp, Sweden. Please pack the product you want to return in its original packaging and pack it in such way that it will not be damaged during the return transport.

If the condition of the product is affected because of improper use, there will be a reduction, or no refund.

Return address:
Kockums Jernverk AB
Stansgatan 2
SE-334 32 Anderstorp
Sweden

Repayment will be made within 14 days from the day Kockums Jernverk receive the return.